Heart to Heart Hospice of Austin Ltd is a Medicare-certified hospice based at 4009 Banister Lane, Suite 100 in Austin, TX 78704. It has been certified since 2006. It cares for about 78 patients on an average day, making it a mid-sized hospice. It scores 9 out of 10 on Medicare's Hospice Care Index; the Texas average is 8.4. Family caregivers rate it 3 out of 5 stars. The index flags 4 areas where it is worse than the Texas average, starting with gaps in nursing visits longer than 7 days.
What is Heart to Heart Hospice of Austin Ltd's Medicare record?
| Hospice | Heart to Heart Hospice of Austin Ltd |
|---|---|
| Address | 4009 Banister Lane, Suite 100, Austin, TX 78704 |
| Phone | (512) 707-2600 |
| Medicare provider number (CCN) | 671529 |
| Ownership | For-Profit |
| Medicare-certified since | 03/08/2006 |
How does Heart to Heart Hospice of Austin Ltd score on Medicare's Hospice Care Index?
Heart to Heart Hospice of Austin Ltd scores 9 out of 10 on the Hospice Care Index, which counts how many of ten visit, discharge and staffing indicators a hospice meets. Against the Texas average it is better on 1 of the indicators below and worse on 4.
| Indicator | Heart to Heart Hospice of Austin Ltd | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Gaps in nursing visits longer than 7 days (lower is better) | 65.3% | 62% | 52.4% | Worse |
| Patients discharged alive within 7 days (lower is better) | 17% | 7.6% | 7.3% | Worse |
| Patients discharged alive after 180 days or more (lower is better) | 36.2% | 36.9% | 37.4% | About the same |
| Live discharge followed by a hospital stay and readmission to hospice (lower is better) | 17% | 12.1% | 8.5% | Worse |
| Live discharge followed by death in hospital (lower is better) | 4.3% | 2% | 2.1% | About the same |
| Nurse minutes per routine home care day | 8.8 min | 11.6 min | 19.9 min | Worse |
| Share of skilled nursing minutes given on weekends | 9.1% | 7.6% | 9.6% | About the same |
| Patients visited by a nurse in the last 3 days of life | 94.2% | 88.1% | 89.3% | Better |
Separately, 99.6% of its patients received all seven recommended care steps at admission (Texas average 94.7%) and 69.9% were visited by a nurse or social worker on at least two of their last three days (Texas average 51%).
What do families say about Heart to Heart Hospice of Austin Ltd?
85% of family caregivers said they would definitely recommend Heart to Heart Hospice of Austin Ltd; the Texas average is 83%. The survey goes to the family member who was the main caregiver, after the patient has died.
| Survey question | Heart to Heart Hospice of Austin Ltd | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Team always communicated well | 76% | 81% | 82% | Worse |
| Team always provided timely help | 71% | 77% | 78% | Worse |
| Team always treated the patient with respect | 90% | 90% | 91% | About the same |
| Right amount of emotional and spiritual support | 87% | 89% | 91% | About the same |
| Patient always got help for pain and symptoms | 69% | 76% | 76% | Worse |
| Caregivers rated the hospice 9 or 10 | 86% | 81% | 83% | Better |
| Would definitely recommend the hospice | 85% | 83% | 85% | About the same |
Where does Heart to Heart Hospice of Austin Ltd deliver care, and to whom?
51% of heart to heart hospice of austin ltd's care is delivered in a nursing facility and its largest patient group by diagnosis is dementia (40%). It has provided levels of care beyond routine home visits, such as continuous care at home or inpatient stays, in the last three years.
| Where care is delivered | Share of patients |
|---|---|
| In a nursing facility | 51% |
| At home | 33% |
| In assisted living | 16% |
| Primary diagnosis | Share of patients |
|---|---|
| Dementia | 40% |
| Cancer | 16% |
| Heart and circulatory disease | 15% |
| Other conditions | 11% |
| Respiratory disease | 10% |
| Stroke | 9% |
Which Austin-area ZIP codes does Heart to Heart Hospice of Austin Ltd serve?
Heart to Heart Hospice of Austin Ltd tells Medicare it serves 59 ZIP codes in Austin and Travis, Williamson and Hays counties.
- 76530
- 76537
- 76574
- 78610
- 78613
- 78615
- 78617
- 78620
- 78626
- 78628
- 78633
- 78634
- 78640
- 78641
- 78642
- 78645
- 78652
- 78653
- 78660
- 78664
- 78665
- 78666
- 78669
- 78681
- 78701
- 78702
- 78703
- 78704
- 78705
- 78721
- 78723
- 78724
- 78727
- 78729
- 78730
- 78731
- 78732
- 78733
- 78734
- 78735
- 78736
- 78737
- 78738
- 78739
- 78741
- 78742
- 78744
- 78745
- 78746
- 78747
- 78748
- 78749
- 78751
- 78752
- 78753
- 78754
- 78757
- 78758
- 78759
What should you ask Heart to Heart Hospice of Austin Ltd before choosing it?
Ask how often the nurse visits
65.3% of Heart to Heart Hospice of Austin Ltd's patients went more than seven days without a nursing visit at some point, against 62% across Texas. Ask for the planned visit schedule in writing and who decides when it changes.
Ask what happens in the first week
17% of its live discharges came within a week of enrollment (Texas average 7.6%). Ask what the admission visit covers and how they confirm hospice is the right fit before enrolling.
Ask how a crisis at home is handled
17% of its live discharges were followed by a hospital stay and a return to hospice (Texas average 12.1%). Ask who comes to the house in a symptom crisis and how fast.
Ask how fast they can admit
Ask how soon after the call a nurse can come out, including evenings and weekends, and how quickly medications and equipment arrive.
Which other hospices serve Austin, TX?
- Accentcare Hospice & Palliative Care - Austin — Hospice Care Index 10 of 10
- Amedisys Hospice — Hospice Care Index 10 of 10
- Gentiva — Hospice Care Index 10 of 10
- Halcyon Home LLC — Hospice Care Index 10 of 10
- Hospice Austin — Hospice Care Index 10 of 10
- New Century Hospice of Austin — Hospice Care Index 10 of 10
All Medicare-certified hospices in Austin and Travis, Williamson and Hays counties
Last verified: November 2026, against the Medicare hospice data release dated 2026-08-07.
Common questions
Is Heart to Heart Hospice of Austin Ltd Medicare-certified?
Yes. Heart to Heart Hospice of Austin Ltd is certified by Medicare under provider number 671529 and has been since 2006.
What is Heart to Heart Hospice of Austin Ltd's Hospice Care Index score?
9 out of 10 in the current Medicare data. The Texas average is 8.4.
How large is Heart to Heart Hospice of Austin Ltd?
It cares for about 78 patients on an average day.
