Carter Healthcare is a Medicare-certified home health agency based at 3435 Greystone Dr Ste 104 in Austin, TX 78731. Medicare first certified it in 2010, 16 years ago. Medicare rates its quality of patient care at 3.5 out of 5 stars, above the Texas average of 3. Its strongest result against the Texas average is flu shot status checked; its weakest is new or worsened pressure ulcers.
What is Carter Healthcare's Medicare record?
| Agency | Carter Healthcare |
|---|---|
| Address | 3435 Greystone Dr Ste 104, Austin, TX 78731 |
| Phone | (512) 394-7581 |
| Medicare provider number (CCN) | 747416 |
| Ownership | Proprietary |
| Medicare-certified since | 08/03/2010 |
How does Carter Healthcare score on Medicare's quality measures?
Medicare publishes 11 patient-outcome and process measures for Carter Healthcare. It is better than the Texas average on 5 and worse on 2.
| Measure | Carter Healthcare | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Started care on time | 98.8% | 96.9% | 96.6% | About the same |
| Got better at walking or moving around | 84.5% | 86.5% | 88.6% | About the same |
| Got better at getting in and out of bed | 90.9% | 86.7% | 89.8% | Better |
| Got better at bathing | 90.3% | 88.8% | 90.7% | About the same |
| Breathing improved | 86.6% | 87.4% | 91.5% | About the same |
| Got better at taking medicines correctly | 100% | 86.5% | 88.3% | Better |
| Medication issues addressed on time | 100% | 94.9% | 94.4% | Better |
| Flu shot status checked | 89.5% | 63.8% | 63.3% | Better |
| Met expected function at discharge | 69.2% | 64.5% | 71.7% | Better |
| Falls with major injury (lower is better) | 2.5% | 1.1% | 0.9% | Worse |
| New or worsened pressure ulcers (lower is better) | 1.8% | 0.2% | 0.2% | Worse |
Where it stands out: flu shot status checked, got better at taking medicines correctly and medication issues addressed on time.
Where it trails: new or worsened pressure ulcers and falls with major injury.
What do patients say about Carter Healthcare?
91% of surveyed patients said they would definitely recommend Carter Healthcare, based on 9 completed surveys. The Texas average is 80%.
| Survey question | Carter Healthcare | Texas average | U.S. average | vs. Texas |
|---|---|---|---|---|
| Team gave care in a professional way | 89% | 90% | 89% | About the same |
| Team communicated well | 96% | 86% | 86% | Better |
| Team discussed medicines, pain and home safety | 81% | 83% | 82% | About the same |
| Rated the agency 9 or 10 out of 10 | 78% | 87% | 85% | Worse |
| Would definitely recommend the agency | 91% | 80% | 79% | Better |
Do Carter Healthcare's patients end up back in the hospital?
On the hospital-use measures Medicare can calculate for Carter Healthcare, it performs the same as the national rate.
| Measure | Medicare's category | Risk-adjusted rate |
|---|---|---|
| Patients who went home and stayed home after care ended | Same As National Rate | 72.6% |
| Preventable hospital readmissions in the 30 days after care | Same As National Rate | 3.7% |
| Preventable hospital stays during care | Same As National Rate | 12.4% |
Which home health services does Carter Healthcare provide, and which does it not?
Carter Healthcare reports offering skilled nursing, physical therapy and occupational therapy. It does not report offering speech therapy, medical social work and home health aide.
| Service | Offered by Carter Healthcare? |
|---|---|
| Skilled nursing | Yes |
| Physical therapy | Yes |
| Occupational therapy | Yes |
| Speech therapy | No |
| Medical social work | No |
| Home health aide | No |
| Round-the-clock or shift care | No. Home health is visits, not shifts. |
| Housekeeping, meals and errands on their own | No. Medicare does not cover them unless tied to skilled care. |
| Long-term help with bathing and dressing | No. That is non-medical home care, which families usually arrange and pay for separately. |
Which Austin-area ZIP codes does Carter Healthcare serve?
Carter Healthcare tells Medicare it serves 40 ZIP codes in Austin and Travis, Williamson and Hays counties, out of 48 in total.
- 76537
- 78610
- 78620
- 78626
- 78628
- 78633
- 78640
- 78645
- 78652
- 78653
- 78660
- 78664
- 78665
- 78669
- 78681
- 78702
- 78703
- 78704
- 78705
- 78717
- 78721
- 78723
- 78724
- 78725
- 78731
- 78734
- 78735
- 78737
- 78739
- 78741
- 78744
- 78745
- 78747
- 78748
- 78749
- 78750
- 78753
- 78757
- 78758
- 78759
A ZIP on this list means the agency accepts referrals there. It does not promise a nurse is available this week, so confirm your address when you call.
What should you ask Carter Healthcare before starting care?
Ask about fall prevention
2.5% of its patients had a fall with a major injury during care, against 1.1% across Texas. Ask for a home safety review at the first visit and what they change after a fall.
Ask how many visits a week to expect
Home health is intermittent: visits, not shifts. Ask for the planned number of nursing and therapy visits per week so the family knows which hours still need covering.
Ask whether your plan treats it as in-network
Original Medicare pays any certified agency. Medicare Advantage plans use networks, and an out-of-network agency can mean a denied claim. Give them the exact plan name on the card.
Ask who answers after hours
Problems rarely wait for office hours. Ask whether the night and weekend line reaches one of their own nurses or an answering service, and how long a call-back usually takes.
Which other home health agencies serve Austin, TX?
These Medicare-certified agencies are also based in or near Austin.
- Centerwell Home Health — 4.5 of 5 stars
- Choice Austin Homecare — 4.5 of 5 stars
- Home Therapy Austin — 4.5 of 5 stars
- Accentcare Home Health of Texas — 4 of 5 stars
- St. David's Healthcare at Home — 4 of 5 stars
- Accentcare Home Health of Texas — 4.5 of 5 stars
All Medicare-certified home health agencies in Austin and Travis, Williamson and Hays counties
Last verified: November 2026, against the Medicare provider data release dated 2026-09-21.
Common questions
Is Carter Healthcare Medicare-certified?
Yes. Carter Healthcare is certified by Medicare under provider number 747416 and has been since 2010. Original Medicare pays certified agencies directly for covered home health care.
What is Carter Healthcare's Medicare star rating?
3.5 out of 5 for quality of patient care. The Texas average is 3.
Does Carter Healthcare provide physical therapy at home?
Yes, it reports offering physical therapy to Medicare. It also reports skilled nursing and occupational therapy.
